Investigating diverse lending institutions, spanning major banks to niche providers, to deeply grasp their loan application procedures. Engaging in thorough research to ensure a comprehensive understanding and exploration of all potential scenarios.

Synthesising research insights to pinpoint areas for improvement and innovation in the solution.

Key Findings:
- Loan applications demand extensive user input for lenders to assess borrowing capacity effectively.
- Lengthy loan applications can overwhelm users.
- Clunky interfaces with dense text can lead to user confusion and misunderstanding of critical information.

Identifying omitted user journeys revealed by the research, incorporating checkpoints to ensure compliance with lending regulations.

I proposing a UX workshop to optimise collective skill sets, leveraging the client's expertise while prioritising user needs in the design process.

Leveraging insights from research, regulatory requirements, business goals, and user needs, I initiated the wireframing process for diverse user journeys. Employing various layouts to enhance user engagement and iteratively evolving designs to streamline information presentation for better usability.

During the project, I maintained open communication with developers and clients throughout the design process to ensure alignment and facilitate adjustments as needed.

Ensuring application compliance with lending laws, including rigorous content requirements to inform consumers comprehensively before submission, examples include:
- Exposing loan rates and comparison rates prominently.
- Providing a fact sheet with core information displayed on-screen.
- Integrating FAQs throughout the application for clarity on common loan terms.

Throughout the project, I aimed to harmonised compliance mandates with user-centric design, ensuring vital questions are seamlessly integrated while optimising the user journey. Incorporating intuitive features like permission prompts for accessing personal data enhances user trust and transparency. Integration of Illion for bank statement scraping adds efficiency, while leveraging the phone camera for ID photo capture enhances convenience and usability.

Developed a versatile design system for Loanworks, ensuring adaptability to diverse client brands and requirements.

I proactively created new interface components to accommodate diverse question formats and enhance user interactions. Emphasised accessibility considerations to ensure inclusivity and user-friendliness, especially for individuals navigating through extensive forms with varied content.